Policy

Return Policy

This policy explains return eligibility, exchange handling, product inspection, and refund or replacement processing for ANDIA Salon Chairs orders. Last updated: June 18, 2026.

Return Window

We offer return or exchange consideration within the first 7 days from the date of purchase or delivery confirmation, as applicable to the order.
If 7 days have passed, the item will not be eligible for return, exchange, or refund unless required by applicable law or confirmed otherwise in writing.

Eligibility

The purchased item must be unused and in the same condition as you received it.
The item must be returned with original packaging, accessories, manuals, and any included parts.
Items purchased on sale, clearance, custom order, installation-specific order, or under a special written condition may not be eligible for return or exchange.

Exchange and Replacement

Items are replaced or exchanged only when the request is accepted and the item is found defective, damaged, incorrect, or otherwise eligible under this policy.
Exchange requests may require photos, order details, packaging inspection, pickup coordination, and product quality checks before approval.
The final exchange or replacement decision will be made after the returned or inspected product is checked by ANDIA Salon Chairs or the relevant service partner.
Approved exchanges and replacements will be delivered within 7 days.

Items Exempt from Returns

Certain product categories or specific items may be exempt from returns or refunds. Those exclusions may be shown at the time of purchase, in the order confirmation, or in a written communication.
Used items, damaged-by-customer items, altered items, missing-part items, improperly packed returns, and items showing misuse or unauthorized repair may be refused.

Return Process

To start a return or exchange request, contact customer service with your order number, product details, reason for request, and supporting photos or videos.
Do not send products back without receiving return instructions from us.
Once the returned product is received and inspected, we will notify you about receipt and the approval or rejection of your return or exchange request.
If approved after quality check, the return, exchange, replacement, or refund will be processed according to our policies.

Return Costs

Shipping, delivery, handling, or installation charges are not refundable if they were levied at the time of purchase, unless required by law or confirmed otherwise in writing.
Return pickup or shipping responsibility may depend on the reason for return, product condition, delivery location, and service partner availability.

Contact for Returns

For return or exchange requests, contact ANDIA Salon Chairs at MSENTERPRISES5990@GMAIL.COM, call +91 70119 08470, or write to H. No. 6, Rani Khera, New Delhi, Delhi 110081.

Related Policies

Review our Refund & Cancellation Policy and Shipping Policy before raising a request.