ANDIA Salon Chairs
Sign in

Policy

Refund & Cancellation Policy

This page explains when cancellations can be requested, how damaged or defective product complaints are reviewed, and how approved refunds are processed. Last updated: June 18, 2026.

01

Policy Scope

  • This Refund & Cancellation Policy explains how cancellation, damaged-product complaints, replacements, and approved refunds are handled for orders placed through ANDIA Salon Chairs.
  • This policy applies together with our Terms & Conditions, Return Policy, Shipping Policy, and any written order confirmation shared with you.

02

Cancellations

  • Cancellation requests will be considered only if the request is made within 7 days of placing the order.
  • A cancellation request may not be accepted if the order has already been communicated for processing, packing, shipment, installation scheduling, or is out for delivery.
  • If an order is already out for delivery and a cancellation cannot be processed in advance, you may refuse delivery where permitted by the delivery partner and order status.

03

Damaged, Defective, or Incorrect Items

  • If you receive a damaged or defective item, report it to our customer service team within 7 days of receiving the product.
  • Please share your order number, clear photos or videos of the issue, packaging condition, and a short description so the request can be checked properly.
  • The request will be considered after the item and complaint details are checked by ANDIA Salon Chairs, the relevant seller, merchant, or service partner where applicable.

04

Product Not as Expected

  • If the product received is not as shown on the website or not as per your order expectations, you must bring it to customer service notice within 7 days of receiving the product.
  • After reviewing your complaint, product details, photos, and order record, the customer service team will take an appropriate decision.

05

Warranty Complaints

  • For products or parts covered by a manufacturer or supplier warranty, warranty complaints may need to be handled according to the applicable warranty process.
  • Warranty support may require inspection, product photos, invoice details, serial or part information, and confirmation that the item was used and maintained correctly.

06

Refund Processing

  • If a refund is approved by ANDIA Salon Chairs, the refund will be processed within 7 days after approval, subject to banking and payment-provider timelines.
  • Refunds are generally issued to the original payment method unless another method is agreed in writing.
  • If shipping or delivery charges were levied by ANDIA Salon Chairs or a seller/service partner, those charges are not refundable unless required by applicable law or confirmed otherwise in writing.

07

Contact for Refunds and Cancellations

  • For cancellation, damage, replacement, or refund requests, contact ANDIA Salon Chairs at MSENTERPRISES5990@GMAIL.COM, call +91 70119 08470, or write to H. No. 6, Rani Khera, New Delhi, Delhi 110081.

Related Policies

Review our Return Policy and Shipping Policy for additional order handling details.